Terms of Service

1. About Us & Definitions

In these Terms of Service:

• "ecommerce79", "we", "us", "our" refers to ecommerce79, the operator of the website at ecommerce79.com
• "You", "your", "user", "customer" refers to any individual or business accessing our website or purchasing our products or services
• "Services" refers to the AI applications, digital products, consulting, development and other services we offer
• "Apps" refers to our standalone AI-powered software applications available for one-off purchase
• "Website" refers to ecommerce79.com and all associated pages
• "Bespoke Services" refers to custom-built AI agents, development projects and consulting engagements scoped individually per client

Our website is operated and our services are provided to businesses (B2B) and commercially minded individuals. By purchasing from us, you confirm you are acting in a business capacity.

2. Acceptance of Terms

By accessing or using our website, submitting an enquiry, or purchasing any product or service, you agree to be legally bound by these Terms of Service and our Privacy Policy.

If you are accepting these terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these terms.

We reserve the right to refuse service to anyone for any reason at any time.

3. Our Services & Products

AI Apps (One-Off Purchase)

We offer standalone AI-powered applications available for one-off purchase. Upon successful payment, you receive a licence to use the specified app in accordance with Section 7 (Licence to Use Our Apps). Digital products are delivered electronically.

eCommerce Services

We offer eCommerce development, SEO and content strategy, conversion rate optimisation, lead generation, email marketing automation, Google AI and ChatGPT site optimisation, and related digital services. The scope, deliverables and timeline for each service engagement will be agreed in writing prior to commencement.

Bespoke AI Agent Development

Custom AI agent builds are priced individually based on scope and complexity. These are governed by a separate Statement of Work (SOW) or Service Agreement, which takes precedence over these general Terms where there is any conflict.

Consulting

Consulting services including strategy, audits and fractional eCommerce Director engagements are provided on terms agreed at the time of engagement.

4. Purchasing & Payment

All prices displayed on our website are in British Pounds Sterling (GBP) and are exclusive of VAT unless otherwise stated. VAT will be applied at the applicable UK rate where required.

Payment for app purchases is processed securely through Stripe. We do not store your payment card details. By completing a purchase, you agree to Stripe's terms of service.

Payment is required in full at the time of purchase for app products. For bespoke services and consulting engagements, payment terms will be agreed in the relevant Statement of Work, typically a deposit on commencement and balance on completion or in agreed instalments.

We reserve the right to change our prices at any time. Price changes will not affect orders already confirmed.

5. Refund & Returns Policy

Digital Products (AI Apps)

As our apps are digital products delivered immediately upon purchase, you acknowledge that by completing a purchase and accessing the digital product, you waive your right to a 14-day cooling-off period under the Consumer Contracts Regulations 2013, as the supply of digital content has begun with your consent.

However, we stand behind the quality of our products. If an app is materially defective or does not perform as described, please contact us within 30 days of purchase and we will:

• Work to resolve the issue promptly, or
• Provide a replacement or updated version, or
• Issue a full refund at our discretion

Service Engagements

For consulting and development services, refund terms will be set out in the relevant Statement of Work or service agreement. Generally, fees paid for work already completed are non-refundable unless there has been a material failure on our part to deliver agreed deliverables.

6. Intellectual Property

All content on the ecommerce79 website — including but not limited to text, graphics, logos, images, code, app designs, and documentation — is the intellectual property of ecommerce79 and is protected by UK and international copyright and intellectual property laws.

You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or exploit any of our content without our express written permission, except as permitted by these Terms.

You retain ownership of any data, content or materials you provide to us in connection with a service engagement. By providing such materials, you grant us a limited licence to use them solely for the purpose of delivering the agreed services.

7. Licence to Use Our Apps

Upon purchasing an app, ecommerce79 grants you a non-exclusive, non-transferable, revocable licence to use the app for your own internal business purposes, subject to these Terms.

You may:

• Use the app within your own business
• Install and use the app on systems you own or control
• Modify the app for your own internal use (where the product permits)

You may not:

• Resell, sublicence, or redistribute the app to third parties
• Use the app to provide services to third parties as a bureau or managed service (without written agreement with us)
• Remove, alter or obscure any copyright notices, branding or proprietary notices
• Reverse engineer, decompile or disassemble the app except as permitted by law
• Use the app in any way that violates applicable law

This licence continues until terminated. We may terminate your licence immediately if you breach these Terms.

8. Acceptable Use

You agree to use our website and services only for lawful purposes and in a manner that does not infringe the rights of others. You must not:

• Use our services for any illegal, fraudulent or harmful purpose
• Attempt to gain unauthorised access to our systems or other users' accounts
• Transmit any unsolicited commercial communications (spam)
• Upload or transmit any viruses, malware or other harmful code
• Use our services to infringe any third party's intellectual property rights
• Use our services in any way that could damage, disable or impair our systems
• Misrepresent your identity or affiliation with any person or organisation
• Use our AI tools to generate content that is illegal, defamatory, discriminatory or harmful

We reserve the right to suspend or terminate your access to our services if you breach these acceptable use requirements.

9. Disclaimers & Limitation of Liability

Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis. While we take care to ensure the quality and accuracy of our products and services, we make no warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that our website will be uninterrupted, error-free or free from viruses or other harmful components.

Business Results

Any performance statistics, case studies or results referenced on our website represent examples of what clients have achieved and are not guarantees of the results you will achieve. Individual results will vary depending on numerous factors including your business, market, implementation and effort.

Limitation of Liability

To the fullest extent permitted by English law, ecommerce79's total liability to you in connection with any purchase or service engagement shall not exceed the total amount paid by you to us in the 12 months preceding the claim.

We shall not be liable for any:

• Loss of profits, revenue or business
• Loss of data or corruption of data
• Loss of goodwill or reputation
• Indirect, special or consequential losses

10. Indemnification

You agree to indemnify, defend and hold harmless ecommerce79 and its officers, directors, employees and agents from and against any claims, damages, losses, costs and expenses (including reasonable legal fees) arising out of or relating to:

• Your use of our website or services
• Your violation of these Terms
• Your violation of any third party's rights
• Any content you submit or transmit through our services

11. Third-Party Links & Services

Our website may contain links to third-party websites and services. These links are provided for your convenience only. We have no control over the content or practices of third-party sites and accept no responsibility for them.

Linking to a third-party site does not constitute our endorsement of that site. You access third-party sites entirely at your own risk.

Our services integrate with third-party platforms including Stripe (payments), Formspree (forms), Shopify, WooCommerce and others. Your use of those platforms is governed by their respective terms of service and privacy policies.

12. Bespoke & Consulting Services

All bespoke development projects and consulting engagements require a separate written agreement (Statement of Work or Service Agreement) which sets out the specific scope, deliverables, timeline, fees and payment terms.

No bespoke work will commence without a signed agreement and, where applicable, payment of an agreed deposit.

Any estimates or indicative quotes provided before a formal agreement are non-binding and subject to change based on final scoping.

We retain the right to use work completed for clients as portfolio examples and case studies unless otherwise agreed in writing.

13. Confidentiality

Both parties agree to keep confidential any non-public, proprietary or commercially sensitive information disclosed by the other party in connection with a service engagement ("Confidential Information").

This obligation does not apply to information that is or becomes publicly known through no fault of the receiving party, was already in the receiving party's possession, or is required to be disclosed by law or court order.

Where a specific Non-Disclosure Agreement (NDA) is required, this can be arranged upon request prior to commencement of an engagement.

14. Termination

We may suspend or terminate your access to our website, apps or services at any time, with or without notice, if we reasonably believe you have violated these Terms or if we decide to discontinue a product or service.

You may stop using our services at any time. Termination does not entitle you to a refund of fees already paid for completed work or delivered digital products, except as set out in our Refund Policy (Section 5).

Sections 6, 9, 10, 13 and 15 of these Terms shall survive termination.

15. Governing Law & Disputes

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before initiating any formal legal proceedings, we encourage both parties to attempt to resolve disputes informally by contacting us at info@ecommerce79.com. We will make reasonable efforts to resolve any concerns promptly and fairly.

16. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. When we make material changes, we will update the "Last updated" date at the top of this page.

Your continued use of our website or services after any changes constitutes your acceptance of the revised Terms. We recommend reviewing this page periodically.

For active service engagements, any material changes to Terms will be notified to you directly by email with reasonable notice.

17. Contact Us